Feefo reviews are testament to exceptional customer service

TJ is proud to be a Feefo Gold Service Award holder with an average customer rating of 4.8/5 – the Independent Service Rating based on 176 verified reviews. This rating illustrates the care and attention that TJ puts into providing exceptional service to their customers at all times.

The Feefo Gold Service Award recognises businesses for delivering exceptional experiences, as rated by real customers. Holding the Gold Service Award demonstrates that TJ are not only a company that use Feefo to collect genuine reviews and insights, but that their reviews are evidence of the exceptional quality of their services.

TJ met the award criteria of collecting at least 50 reviews between 1 January 2018 and 31 December 2018, with a Feefo service rating of between 4.5 and 5.0.

This accreditation is a badge of honour and remains unique as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Feefo is a reviews and customer insights technology company that provides businesses with tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

TJ’s General Manager Luke Haskell said: “It was great to be awarded the Feefo Gold Service Award at the beginning of the year and I am also thrilled that almost a year on, we are still receiving so many high reviews. Customer service is always our top priority and it’s encouraging to see this reflected by Feefo.”

TJ have recently announced that they will be launching a new software system in the new year that will merge all elements of their service offering, providing a smoother, quicker service for customers and a higher level of efficiency for staff.

The new system will incorporate software called Aderro, which will be used at every step of the service journey, from quote creation, booking, delivery through to invoicing. This will improve the customer journey, as all the information will be accessible in one place and instantly, as it’s all online. Customer details and their order history will be stored on the system, making it easier to retrieve information for repeat orders and to serve regular customers.

Here are a few of the Feefo reviews from TJ’s customers…

“Quick, easy and efficient service with no problems. Would definitely use again.”

“Responded to my request and met my requirements exactly. I wanted a skip the next day and received it. When finished I needed collecting the following day and it was. The drivers were excellent.”

“Will always use TJ Waste from now on! Service was very good and the driver was very helpful and polite.”

“Just the job. Skip arrived when we were told it would. We booked it for 4 days but as we had filled it sooner, they came and took it away early. Helpful drivers.”

“Easy to book on line. Prompt delivery and collection. Competitive prices.”

“Great service, advised me what I needed to get rid of house renovation rubbish. Spoke to two different members of staff and both were very helpful and polite. Excellent customer care.”

“Very good value for money. Helpful team and fantastic skip drivers. One driver went above helping me. He helped me lift things I could not manage myself. 10/10 for the team. Well done.”

“Good communication … on-time drop … very quick pick up … no hassle. Excellent.”

Find out more about the range of services TJ offers, including skip hire, aggregate supply and haulage

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Luke Haskell
17 December 2019