Our values

Our core values have been with us from the start; they are themes that we’ve embedded throughout our services to ensure an equal and exceptional experience is provided to all our customers, every time. Our client base is varied, with many different types of businesses selecting us to assist with their projects and here’s why…

Great service, right price

We’ll provide you with a great service at a price you’ll be more than happy with. We pride ourselves on delivering services that exceed expectations, combined with good value for money. We continually price check to ensure our prices are competitive and that any additional savings we make are passed onto you.

Prioritising customer service

Customer service has always been a top priority for us. We believe that ensuring a first-class service is delivered each and every time is what brings our customers back to us year after year. Our FEEFO Platinum Trusted Service award, which recognises businesses for delivering exceptional experiences, as rated by real customers, speaks for itself.

Services delivered as arranged, on time

We’re known for our reliability; both domestic and commercial customers can rest assured that the service you’ve employed us to do will be delivered when expected, without fuss. If circumstances out of our control cause delay, we will always keep you in the loop and do all we can to ensure your needs are met.

Competitively priced

We may not always be the cheapest option but we’re always competitively priced in all we do. With us, you’re getting the entire package – a first-class service and top-rate products all delivered by a quality, well-maintained fleet.

Known for our reliability; both domestic and commercial customers can rest assured that the service you’ve employed us to do will be delivered when expected

Communication

When utilising our services, we’ll stay in touch every step of the way. We’ll confirm your order with receipt of payment, provide any additional information you may need and remind you the day before delivery day that we’ll be with you shortly.

Helpful AND knowledgeable staff

Our friendly staff will do all they can to ensure your experience with TJ is everything you expect and more. They’re experts at what they do, whether that’s answering your initial enquiries, carrying out seamless skip deliveries, coordinating commercial waste contracts or  providing first-class haulage muckaway services. Whichever TJ service you’re utilising, you’ll be in good hands.

Well maintained fleet and skips

Not all haulage and waste management companies maintain their fleet as well as we do. Our vehicles are our crowning glory and we take great care in ensuring every aspect of our fleet is immaculate. We run a continuous renewal scheme which means that no vehicle is more than five years old and each one is well-maintained to ensure safety and reliability. Our drivers conduct daily safety checks with any issues being reported immediately.

We also have a full-time welder on staff whose job it is to continually survey our large collection of skips to make sure they are in the best condition possible. Routine maintenance is carried out on all our skips, with ad-hoc repairs undertaken as and when needed so they are always safe and looking their best.

Quality provision

Everything we do is driven by quality, from the customer service we provide and the vehicles we use to the aggregates we supply and the jobs we complete on your behalf. We’re a reputable company and this is evident in the products and services we provide our customers with.

Our vehicles are our crowning glory and we take great care in ensuring every aspect of our fleet is immaculate.

Safety first

We take health and safety very seriously. We have a dedicated compliance department to ensure safety standards are met, always. To name just a few of the safety measures we employ:

We provide full PPE to all site operatives and drivers to ensure personal safety at all times

Our site staff receive extensive training on the equipment and procedures required within their roles

Our drivers undergo regular training to keep their knowledge and skills up-to-date

Our vehicles are equipped with state-of-the-art safety features such as a 6-point CCTV system, audible left turn warning, front and rear strobes and side scanner sensors

Waste management reporting

As a responsible waste management company, we can provide all customers with a waste transfer note as evidence that the waste has been disposed of responsibility and in the best way. For commercial waste management contract customers, we’ll set up a reporting tool for you to access at your leisure to gain an insight into the breakdown of all waste activity, including how much of your waste was able to be recycled and so on.

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