Delivery FAQs

So you’re expecting a delivery from TJ. It could be delivery of a skip to your home, multiple skips or containers to your construction site or any one of the range of aggregates we supply. Have a question? Check out our delivery FAQs to see if we’ve already answered it…

Q. What time will my delivery arrive?

Your delivery will arrive sometime between 6am and 6pm on your allotted day. Whilst we will always endeavour to meet your time requirements, due to many variables we are unable to guarantee time slots so please don’t bank on it arriving early in the morning. If you definitely need the item in the morning, we suggest booking it to arrive the day before.

Q. What should I do if my delivery doesn’t arrive by 6pm on the agreed date?

This is highly unlikely, but should something happen that means that we are unable to fulfil your delivery by 6pm on the allotted day, we will make every effort to contact you. We are contactable on 08000 463 964 with any enquiries regarding deliveries.

Q. Do you offer time slots or a call ahead of delivery service?

We don’t offer time slots, but if you’d like a better idea of when your delivery may arrive, you can call us on 08000 463 964 on the delivery day and find out what position you are in the delivery schedule. This may give you an indication of time, though this cannot be guaranteed as various factors can mean that the schedule may need to change during the course of the day.

If requested, your delivery driver can call you when he’s completed the delivery before yours to let you know he’s on his way to you – ideal if you work locally and are able to pop home.

Q. How long will the delivery take?

Skip deliveries usually take between 10 and 20 minutes, depending on your location, accessibility etc. Aggregate deliveries may take up to 30 minutes depending on the quantity, your location and ease of access etc.

Q. Do I need to be there when you deliver?

The short answer is no. But we would recommend that you specify delivery instructions when you place your order to ensure that everything is unloaded where you were expecting it. Make it clear where you would like the skip/aggregate positioned and make sure that your property/delivery site has sufficient space to enable our lorries to gain access.

Q. What time will you collect my skip on the agreed collection day?

The collection can take place anytime between 6am and 6pm on the agreed date, so please keep this in mind and ensure that you have finished filling the skip the day before.

Q. What access do you need to deliver a skip?

As a general rule, each of our vehicles needs an access way which is at least 13ft wide. Please make sure that your entrance/driveway has the width to accommodate this before booking and inform us of any access queries and instructions upon booking too.

Permits for skip hire need to be requested and take up to five working days to come through, so leaving the skip on the road is not an option if we cannot gain access onto your property on the day.

Q. What’s the ideal place to drop aggregate?

Depending on the type of aggregate and the quantity being delivered, the most important thing to keep in mind is where it will be best stored. For sand, it’s best for it to be placed onto a hard surface so that the material at the bottom isn’t being wasted as it may be if dropped onto grass or mud. Other materials may be best off stored somewhere where it can be kept dry if it’s not going to be used immediately. It’s also a good idea to place aggregates in a sheltered position to prevent it from being excessively weathered..

Q. What’s the ideal place to position a skip?

The most important thing is to place it where it will be most convenient to you whilst you are filling it. Also keep in mind that if you are placing it on your multiple car driveway, you will need to leave sufficient space to get your cars in, so don’t block the entrance unless you are happy to park elsewhere! Please also consider that an empty skip will weigh much less than a full skip, therefore they can’t be placed close to properties or vehicles as they may swing when being collected and have the potential to cause damage.

Read our blog for further information about skip deliveries, or can contact us on 08000 463 964 with any other delivery-related enquiries.

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